Cancellations, Returns and Refunds
- Factory Direct WA want you to be completely happy with your purchase. Please notify us within 7 days of Delivery with any defects or issues you may have.
- Factory Directs Garages, Sheds and Workshops are manufactured to order, they can not be cancelled or returned once manufacturing has commenced. Please check your colours and dimensions carefully.
- If for some reason you are unsatisfied with your order please contact Factory Direct on 08 9417 7355 within 7 days or email us on firstname.lastname@example.org
- Factory Direct WA will endeavour to fix all defects in a reasonable time frame from when defects are identified (photo evidence may be required)
- Factory Direct WA will assess any defects and replace faulty parts once we clearly identify the problem was with our product.
- Factory Direct WA is not responsible for any freight costs of returned products where it is not clearly identifiable as Factory Direct WA’s responsibility
- Factory Direct WA will not accept responsibility for any 3 rd party delivery/courier companies damage to our products.
- Factory Direct WA employ our own delivery personnel for all deliveries within Perth Metro area.
- Factory Direct WA endeavour to adhere to the ACCC’s guidelines when it comes to dealing with returns and refunds.