Cancellations, Returns and Refunds

  1. Factory Direct WA want you to be completely happy with your purchase. Please notify us within 7 days of Delivery with any defects or issues you may have.
  2. Factory Directs Garages, Sheds and Workshops are manufactured to order, they can not be cancelled or returned once manufacturing has commenced. Please check your colours and dimensions carefully.
  3. If for some reason you are unsatisfied with your order please contact Factory Direct on 08 9417 7355 within 7 days or email us on info@factorydirectwa.com.au
  4. Factory Direct WA will endeavour to fix all defects in a reasonable time frame from when defects are identified (photo evidence may be required)
  5. Factory Direct WA will assess any defects and replace faulty parts once we clearly identify the problem was with our product.
  6. Factory Direct WA is not responsible for any freight costs of returned products where it is not clearly identifiable as Factory Direct WA’s responsibility
  7. Factory Direct WA will not accept responsibility for any 3rd party delivery/courier companies damage to our products.
  8. Factory Direct WA employ our own delivery personnel for all deliveries within Perth Metro area.
  9. Factory Direct WA endeavour to adhere to the ACCC’s guidelines when it comes to dealing with returns and refunds.